ProntoResolved™ is a user-friendly software to help you ensure that your quality assurance cycle is accomplished when resolving guest complaints and/or special requests, while the guest is still in-house.  Thereby improving and securing customer satisfaction.

It allows you and your team to log in and electronically manage guest service issues and special requests and is accessible on smartphones and tablets.

The percentage of consumers seeking advice from reviews online and through social media prior to booking a hotel room has steadily increased. In fact recent studies show that hotel guests read 6 – 12 reviews prior to booking a hotel.

This comprehensive software enables you to achieve guest satisfaction by increasing:

• Action: Helping make sure the team has resolved the special request or complaint in a timely fashion.
• Accountability: Allowing management to pinpoint what is being done by the team to resolve an issue.
• Control: Enabling the General Manager to ensure that the specific Standard Operating Procedure is being followed.

Use ProntoResolved™ to get 100% Guest Satisfaction and revenue-boosting positive comments on social media and travel-related sites.

Our service oriented quality assurance cycle built in the system ensures that no guest leaves your hotel with an unresolved issue